If your internal or external GSM-module doesn’t control the fourth generation car alarm (StarLine E60, E90 … D94) when you calling or by SMS then requires to register the module in car alarm (authorize).

For this:
press car alarm service button 7 times and switch on the ignition
follow 7 siren signals
wait for automatic exit from the programming mode (about 30 sec) and switch off the ignition.
After this call on module number (or send SMS with command) and typing commands 10 and 11 to check.
If module doesn’t control the car alarm recommend you to contact to installers for diagnostics.